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Client Care

We're open to any form of communication which best suits our clients. Building long-term relationships is a very important element of our work, so we're strong advocates of face-to-face meetings and personal representation so we can talk on your terms.

Our approach is practical, solution-focused and rigorous, and our method of working is collaborative and strategic.

We believe the best results come from clear communication between our legal team and our clients.

We are committed to doing our best to ensure that your legal needs are met. We will:

If you instruct us, we will provide you with a letter of engagement which set out which person will be responsible for your work and will enclose our Terms of Engagement and Client Care. This will include information on the basis of our charges and billing arrangements. View our standard Terms of Engagement and Client Care (PDF).

The Rules of Conduct and Client Care for Lawyers of the New Zealand Law Society also explains your rights whenever you receive legal services from a lawyer.